Fireloom / Contact
Talk to a person.
Questions before you start, a sync that needs a look, billing, security, or a feature you need: email us and someone who works on Fireloom answers, usually within one business day.
Include your account's email address if it's about a sync. Please don't send keys or connection strings: Fireloom never needs them by email.
Already a customer?
Use Support in the dashboard. Messages there come with your account context, and replies show up in the dashboard and by email.
Security issues
Found a vulnerability? Email [email protected] with “Security” in the subject. We'll confirm within two business days and keep you posted until it's fixed. Please give us a reasonable time to fix it before disclosing it.
Privacy and data requests
To access, export or delete your data, email us or delete your account under Account in the dashboard, which deletes everything it owns. The privacy policy has the details.